Key Points: Automation is everywhere these days enabling users to accomplish a wide range of tasks – from ordering pizza, checking luggage at the airport, booking a hotel room, right through to booking a doctor’s appointment. And the customer service industry is no exception. Advancements in technology continue to transform customer service interactions. By 2020,…
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From birth through to early childhood, children use their senses to explore and try to make sense of the world around them. They do this by touching, tasting, smelling, seeing, moving and hearing. Children and even adults learn best and retain the most information when they engage their senses. Many of our favorite memories are…
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Stress, depression, and anxiety are, unfortunately, part of the modern human condition. Global statistics show that an increasing amount of people are struggling with mental health issues. Thankfully, we’re now talking more openly about these problems than ever before. Workplace stress makes up a significant part of the general mental health crisis. Changes in the…
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We are in what Forrester Research calls “The Age of the Customer,” where customers, not companies, are driving business decisions. For this reason, it is more important than ever for companies to get to know their customers on a deeper level, and they are beginning to tap their Big Data for this. In the era…
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The proliferation of smart things has reached critical mass. Products with wireless connectivity (from lightbulbs to thermostats to smart speakers) are more present in people’s homes today than not—one report suggests that 79 percent of U.S. consumers have at least one connected device at home. But the technology actually has its roots in a world that predates…
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Philippe Bertrand has seen through the eyes of a child, a woman, a stranger, a close friend, and a disabled man. How? Virtual reality. As one of the eight artists in the international art collective Be Another Lab, Bertrand spent months building and testing the technology behind The Machine to Be Another, a performance art piece…
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These fun and effective ideas will help when anxiety is getting the best of you.I don’t know about you, but even in normal, not particularly chaotic times, I know when I’m stressed—my shoulders tence up and fuse with my ears, my digestion gets wonky, and according to my boyfriend and kids, I become especially delightful to be…
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For many of us, relaxation means zoning out in front of the TV at the end of a stressful day. But this does little to reduce the damaging effects of stress. To effectively combat stress, we need to activate the body’s natural relaxation response. The “Relaxation Response” was discovered and coined by AIS Founding Trustee…
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The recently published Future of Life Institute (FLI) letter “Research Priorities for Robust and Beneficial Artificial Intelligence,” signed by hundreds of AI researchers in addition to Elon Musk and Stephen Hawking, many representing government regulators and some sitting on committees with names like “Presidential Panel on Long Term AI future,” offers a program professing to protect…
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What was once just a figment of the imagination of some our most famous science fiction writers, artificial intelligence (AI) is taking root in our everyday lives. We’re still a few years away from having robots at our beck and call, but AI has already had a profound impact in more subtle ways. Weather forecasts, email…
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