Over the past three decades, pundits and prognosticators have proclaimed the looming arrival of the paperless office. After many monumental technology advances, we’re not much closer to the paperless office than we were when Stevie Ray Vaughan was first laying down Texas Flood at Antone’s in Austin in the early 80’s when I was in…
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Whether you’re every other freelance blogger at your local coffee shop (latte in hand) or a small business owner struggling to keep the lights on, it’s certainly a question worth pondering. The answer to such a question, relayed to us by a faceless sea of “gurus,” “experts” and tech start-up superstars is a resounding “Of…
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Robert Schmid, Chief Technologist, IoT, Deloitte Digital The proliferation of smart things has reached critical mass. Products with wireless connectivity (from lightbulbs to thermostats to smart speakers) are more present in people’s homes today than not—one report suggests that 79 percent of U.S. consumers have at least one connected device at home. But the technology actually has…
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Key Points: Automation is everywhere these days enabling users to accomplish a wide range of tasks – from ordering pizza, checking luggage at the airport, booking a hotel room, right through to booking a doctor’s appointment. And the customer service industry is no exception. Advancements in technology continue to transform customer service interactions. By 2020,…
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From birth through to early childhood, children use their senses to explore and try to make sense of the world around them. They do this by touching, tasting, smelling, seeing, moving and hearing. Children and even adults learn best and retain the most information when they engage their senses. Many of our favorite memories are…
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Stress, depression, and anxiety are, unfortunately, part of the modern human condition. Global statistics show that an increasing amount of people are struggling with mental health issues. Thankfully, we’re now talking more openly about these problems than ever before. Workplace stress makes up a significant part of the general mental health crisis. Changes in the…
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We are in what Forrester Research calls “The Age of the Customer,” where customers, not companies, are driving business decisions. For this reason, it is more important than ever for companies to get to know their customers on a deeper level, and they are beginning to tap their Big Data for this. In the era…
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The proliferation of smart things has reached critical mass. Products with wireless connectivity (from lightbulbs to thermostats to smart speakers) are more present in people’s homes today than not—one report suggests that 79 percent of U.S. consumers have at least one connected device at home. But the technology actually has its roots in a world that predates…
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Philippe Bertrand has seen through the eyes of a child, a woman, a stranger, a close friend, and a disabled man. How? Virtual reality. As one of the eight artists in the international art collective Be Another Lab, Bertrand spent months building and testing the technology behind The Machine to Be Another, a performance art piece…
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These fun and effective ideas will help when anxiety is getting the best of you.I don’t know about you, but even in normal, not particularly chaotic times, I know when I’m stressed—my shoulders tence up and fuse with my ears, my digestion gets wonky, and according to my boyfriend and kids, I become especially delightful to be…
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